Available Worksbeta

Help & Resources

    Joining

    I'm having a hard time getting my Account setup.

    This link should be helpful: How To Get Started

    Do I have to have an Account to Buy Artwork?

    Yes you do. It's free and easy to create one. Sign Up

    Can I go from being a Buyer to a Seller?

    Sure, that happens all the time. Request An Invite To Sell Art
    If you already have an account, you should see the Upgrade Account in your menu.
    We’re currently in Beta, so we haven’t quite opened the floodgates for all sellers.

    I live outside the United States, can I become a Seller or a Buyer?

    Currently we’re only accepting U.S. Sellers but will go International soon. If you are only browsing the site or want to buy something then you can live anywhere in the world.

    I’m confused, what is a Buyer Account and what is a Seller Account?

    Available Works is set up in a way that allows for free accounts when you first Sign Up and you’ll be able to Browse and Buy works. Our model is designed to allow users to Sell work (main purpose) but it costs $5/month and you get 100% of sales, no cuts.

    So you guys must be rich, $5/month from every Seller?

    Quite the opposite, Air Pop sold his car, Asher’s ceiling is caving in, and Rye has a job.

    Oh sorry, I think I’m down to join - but who’s going to buy the work?

    That’s up to you, start sharing your profile and works, we don’t feature works because we have no interest in curating content or determining what’s special, that’s gross.

    So this sounds like Available Works is going to grow organically?

    Exactly, and we hope you join to help us make that happen. Sign Up

    There’s no Search, I can’t easily look anything up, why?

    Search is something that we’re currently considering and experimenting with. We don’t want it to be a typical searching and buying experience, will be a new feature soon.

    Buying

    How can I trust a Seller?

    Check out their profile. There should be Reviews & Ratings (Feedback) on all of their Sold Work.

    How can I be sure an Artwork being sold is authentic?

    Ask the Seller. Messages are a great way to find out of the work is the real thing.

    I ordered something and it hasn't arrived. What do I do?

    Contact the Seller through Messages and ask for the tracking info.

    I don't think they sent my order. Can I request a refund?

    Yes, you can request a refund by going to: Account Settings > Purchases

    My Art arrived damaged. Can I get a refund?

    Yes, same answer as above.

    I can't afford the shipping cost. Can I pick up the art in person?

    Sometimes, look at the Art Item's description to see if the Seller offers Pickup option.

    Selling

    How much is a Seller Account if I'm invited?

    An Available Works Seller Account is $5/month.

    Does Available Works take a cut from my sales?

    Nope! You get to keep 100% of all of your sales.

    I didn't go to Art School. Can I still sell Art on Available Works?

    If you're an Artist, you're an Artist. Request An Invite To Sell Art

    I have Gallery Representation. Can I sell Art on Available Works?

    Sure! If you're really concerned, just check with your Gallery.

    I run an Art Gallery. Can I sell Art on Available Works?

    If you're an Artist, you're an Artist. Request An Invite To Sell Art

    I have some Art that someone else made. Can I sell it here?

    Yes you can. Be considerate and specify the "Original Artist" field when listing the work.

    I have a truck and could deliver to nearby Buyers. Can I deliver the Artwork?

    Yes. When you list your Art Item, offer the "Pickup" option in case the Buyer is nearby.

    Can I sell Artworks in Editions on Available Works?

    Of course! We allow you to provide Quantities on any single Art Item.

    Is there anything I can't sell on Available Works?

    No Child Porn. No Fakes. No Weapons. No Drugs.

    I don't want to sell an Artwork to the Buyer who bought it. Can I cancel the sale?

    We currently don't have a Sale Request Feature, but we may offer that feature soon.

    Copyright

    I've been flagged for Copyright Infringement. What do I do?

    Ah, that sucks. Please see our Terms of Use and Privacy Policy for more information.

    Someone is selling my Copyrighted Material. How do I stop them?

    You can message the Seller directly. Need Help? Report An Issue

    Money

    Are transactions on Available Works safe?

    Yes. Our entire transaction system is backed by Stripe.  (PCI-Compliant)

    Do I need a Stripe Account to use Available Works?

    Not before having an Available Works account, it’s integrated in Account Settings.

    What happens if my Available Works Seller Account auto payment fails?

    Your Account will be placed on hold until you update your Payment Information.

    How often does my money from sales go into my actual bank account?

    It’s up to you, Stripe by default is once weekly but you can change the frequency.

    I haven’t updated my expired credit card for my Seller Account, what happens?

    If you don’t have your current card or the card has expired in your Account Settings, your Seller Account will be put on probation for 10 days, on the 11th day your account will be revoked of its selling privileges but you will not lose your listed works.

    Refunding

    A Buyer has requested a refund and they deserve one, how do I do that?

    It’s easy, go to View Stripe Dashboard in your Account Settings.
    When you’re in your Stripe Dashboard, locate the transaction for that Order.

    In the left menu of the Stripe Dashboard look for Payments:

    Etiquette

    How can I be a good Seller?

    Ship your works on time. Answer your Messages. Sell authentic work. Be kind.

    What is a good way to price my works?

    This is a very personal decision but consider affordability and demand.

    How should I speak to a Buyer in Messages?

    Treat them with respect and don’t get too personal. If they get weird, don’t respond.

    Why do my works keep breaking in the mail?

    How horribly packaged are they? Bubblewrap, good cardboard? You’re better than that.

    One of my works is getting shared a lot on social media, should I hike the price?

    You’re able to change the price of your works at any time, go for it, it’s your life.

    I was late to pick up an artwork and now the Seller is mad at me, what do I do?

    You sort of messed up but try apologizing in Messages, it’ll probably work out.

    Is adding too many works bad, like adding 100 different works to my account?

    Really depends on your practice but sometimes less is more, works are less buried.